Privacy Policy
Last updated: December 2024
1. Introduction
AWG Consultancy, operating under Acorn Web Group ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or enquiry form
- Book a consultation
- Subscribe to our newsletter
- Engage with our services
This information may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Schedule and conduct consultations
- Send you relevant information about our services
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
4. Legal Basis for Processing
Under the UK GDPR, we process your personal data on the following legal bases:
- Consent: Where you have given us explicit consent to process your data
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate Interests: Where processing is necessary for our legitimate business interests
- Legal Obligation: Where we need to comply with a legal requirement
5. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- With service providers who assist us in operating our website and conducting our business
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of others
- With your consent
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.
7. Your Rights
Under the UK GDPR, you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you
- Right to Rectification: You can request that we correct inaccurate data
- Right to Erasure: You can request that we delete your personal data
- Right to Restrict Processing: You can request that we limit how we use your data
- Right to Data Portability: You can request a copy of your data in a machine-readable format
- Right to Object: You can object to our processing of your data
- Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us using the details provided below.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
9. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
AWG Consultancy
Operating under Acorn Web Group
Email: info@awgconsultancy.com
Phone: +44 (0) 207 088 8029
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. You can contact the ICO at ico.org.uk.
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Achieve internationally recognised privacy management certification. Our consultants guide you through the complete ISO 27701 journey — from privacy gap analysis to a fully certified Privacy Information Management System.
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